We always wished to give our customers the best support they can
get and provide them with full assistance in their everyday work.
So what did we do? We raised the bar.
Recently we incorporated Zendesk support
platform in Salespod's web site and back office app so every
customer who needs any help or have a question could approach to us
with an ease. All that one needs to do is to press
"Support" button on the right side of
Salespod screen and choose between three options: knowledge
base, live chat and ticket
Knowledge Base is a depository of knowledge, a forum-like
support center with dozens of Tips & Tricks, Video
tutorials and Community help. After you
press "Support" button a pop-up screen will open with searchbox in
top of the screen. Write down keywords you wish to look for and
find the article that best matches your inquiry. You can also start
your own discussion and get an answer from other users as well.
Live chat support
If you have a short and simple question which requires fast
response from us, you are welcome to start a chat with us. If our
agents are available they will join you in a private chat.
If non of the agents are available, you will be asked to pose a
question in a ticket form. All tickets will be answered as soon as
possible and answers will be forwarded to your mailbox.